FITNESS HUB · CLEARPATH COMMERCE LLC
Version 1.0 · Effective on first publication
How ClearPath Commerce LLC handles information for Fitness Hub subscriptions, email downloads, customer support, analytics and advertising.
AT A GLANCE
Email delivers your downloads. We use analytics and advertising trackers. The calculators run locally in your browser. Contact support to ask about your information or exercise applicable privacy rights.
This Privacy Policy explains how ClearPath Commerce LLC, operator of Fitness Hub (“we,” “us” or “our”), handles personal information in connection with our website, downloadable fitness resources, monthly subscriptions, email delivery, customer support and related marketing. It applies to information we control, not to a third-party website’s independent practices.
Our contact details are [email protected], +1 (719) 839-3748, and ClearPath Commerce LLC, 611 South DuPont Highway, Suite 102, Dover, DE 19901, United States. Contact us about privacy requests, advertising choices or concerns using these details.
This policy describes data practices; it is not consent to every form of processing, a blanket waiver of privacy rights or authorization to charge your payment method. Our Terms of Service separately govern purchases, automatic renewal, cancellation, email downloads and refunds.
Fitness Hub offers fitness ebooks, workout guides, training plans, printable trackers, journals, checklists and downloadable educational resources. Our four monthly tiers are Essentials ($9.99), Momentum ($13.99), Progress ($39.99) and Complete ($54.95), before applicable taxes. All product and subscription deliveries are by download through email; we do not ship physical fitness products or provide video subscriptions.
To fulfill this model, we need a reliable email address, purchase and payment-status information and records of the plan you selected. We use this information to deliver the appropriate starter ebook pack, included guides and recurring weekly ebook drops by email. Delivery emails may contain personalized or limited-use download links. We also keep information reasonably needed to administer renewals, cancellations, refunds and support.
You do not need to send us a completed workout tracker or journal to use a downloaded resource. Printing a PDF or writing in your own copy does not by itself send the contents of that document to Fitness Hub.
Contact and transaction details may include your name, email address, telephone number if provided, billing address, selected subscription tier, order identifier, purchase dates, renewal status and the content of messages you send us. You may supply additional information when requesting support, redelivery, cancellation or a refund.
Payment details are collected through the payment services used at checkout. We may receive payment status, transaction references, billing details and limited card information, such as card type or last digits, as needed for administration. Do not send full card numbers, card security codes or account passwords by email.
If you contact us by phone or email, we may keep correspondence and notes needed to respond and document your request. This policy does not represent that calls are recorded; if call recording is used, any required notice and consent must be provided at that time.
When you use the website, hosting, security, analytics and advertising technologies may process an IP address, approximate location inferred from it, browser and device characteristics, operating system, referral source, visited pages, interaction events, timestamps, cookie identifiers and similar online identifiers.
Analytics helps us understand site use and performance. Advertising technologies may measure campaign effectiveness, attribute a visit or purchase to an ad, build advertising audiences and support interest-based advertising across services. Depending on the provider and configuration, a page or checkout interaction may be associated with a browser, device or account.
Automatically collected information is not necessarily anonymous. An identifier can be personal information under applicable law even when it does not contain your name. The precise vendors and technologies can change; contact us for information about the providers relevant to your request.
Cookies are small files stored by a browser. Pixels, tags, local storage and similar technologies can recognize a browser or communicate events to a provider. Necessary technologies may support secure operation, fraud prevention, checkout continuity and the delivery of a requested service. Optional technologies may support analytics, advertising attribution and cross-site audience activity.
Some technologies last only for a browsing session, while others remain until they expire or are deleted. First-party technologies operate in the context of our site; third parties may also set or receive identifiers through their tools. Retention and behavior depend on the specific technology and your settings.
Where applicable law requires consent for nonessential tracking, that consent must be obtained before the relevant tracking occurs. This policy alone does not supply that consent. Any cookie notice or preference tool actually displayed on the site provides additional information; this policy does not claim that a particular control has already been implemented.
The BMI, daily calorie and weight-loss goal calculators ask for measurements and other inputs needed for the selected calculation. Inputs may include height in feet and inches, weight in pounds, age, the sex-based formula selection, activity level, target weight and a selected weekly loss rate.
The calculator’s calculations run locally in your browser. The calculator itself does not create a Fitness Hub account, intentionally submit measurement values to us, or save them to a customer health profile. Its local calculation behavior is separate from website analytics and advertising technologies, which may observe page visits or interactions according to their configuration.
We do not need your diagnoses, medical records, medication history, reproductive information or detailed health history to deliver an ebook or cancel a subscription. Avoid including sensitive health details in support requests. If you voluntarily send such information, we use it only as reasonably necessary to address the request and meet legal obligations, subject to applicable restrictions.
Fitness Hub is not offered as a healthcare provider or medical-record system. Do not assume that information you send is protected by HIPAA merely because the topic concerns fitness. Privacy laws governing health-related information may apply independently, and we do not use this policy to waive those protections.
We use information to process orders and payments, confirm the selected plan, email download links, resend purchased resources, administer recurring billing, document cancellations, evaluate refund requests and answer support questions. We also use it to maintain transaction records and communicate service notices.
We use technical and usage information to operate and secure the website, detect fraud or abuse, diagnose errors, improve content and usability, understand which resources and offers are useful and measure performance.
Where permitted and subject to required choices, we use contact and online information to send marketing, measure advertising, develop audiences and deliver interest-based ads. We also use information to comply with legal obligations, enforce valid agreements, resolve disputes and protect rights and safety.
We do not use the educational calculators to make lending, insurance, employment or medical eligibility decisions. A calculator result is not an individualized health service or a consequential automated decision by ClearPath Commerce LLC.
Email is the delivery channel for all purchased resources. Order confirmations, download links, billing notices, renewal information, cancellation confirmations and refund communications are service messages. We need to send them to administer the subscription or fulfill the purchase.
Optional promotional emails are different. Where we send them, you may unsubscribe using the instructions in the message or email [email protected]. A reasonable processing period may apply. We may retain a suppression record to avoid adding you back to a marketing list after you opt out.
Unsubscribing from advertising emails does not cancel a paid subscription or stop required billing and download-delivery messages. To cancel renewals, follow the Terms of Service or contact support. Conversely, cancelling a subscription does not necessarily withdraw a separate marketing permission; you may opt out of both.
Email service providers may process delivery, bounce, link-click or open information depending on the technology used. Image blocking and privacy settings can affect email measurements. A delivery or open signal does not establish that you read or understood a legal notice.
We may disclose information to providers that help us host the website, process payments, send email downloads, manage subscription records, provide customer support, secure systems, maintain business records and perform analytics. Providers receive the information reasonably needed for their role, subject to contractual and legal requirements that apply.
Advertising and measurement partners may receive online identifiers, device information, page or campaign events and transaction-related signals for their own permitted measurement and advertising functions. Their independent uses and choices may be described in their privacy notices. We do not identify a particular vendor here without confirming that it is used.
Professional advisers, such as accountants, auditors, insurers and legal counsel, may receive information when reasonably needed for legitimate business or legal purposes. Payment providers may process information as independent businesses for fraud prevention, regulatory compliance or their customer relationship as well as for our transaction.
We use analytics and advertising trackers. Although a transfer may not involve a payment for your personal information, disclosure to an advertising partner for cross-context behavioral advertising can be considered a “sale,” “sharing” or targeted-advertising activity under certain U.S. state privacy laws.
Where those laws apply, you may request to opt out of covered sale, sharing or targeted advertising by emailing [email protected] with the subject “Privacy Advertising Opt-Out.” Tell us the relevant email address and, if possible, the browser or device involved. Do not send sensitive health information.
An email request can address records we can reasonably associate with you, but browser-based advertising identifiers may require a choice in that browser or device. Use any consent or preference controls actually available, your browser’s cookie controls and the advertising provider’s own settings as appropriate. We will honor legally required opt-outs and recognized preference signals to the extent required by applicable law.
We do not knowingly sell or share the personal information of children under sixteen for targeted advertising. This policy does not authorize sending calculator measurements or other sensitive health data to advertising services in violation of applicable law.
We may disclose information to comply with a valid legal process, court order or applicable law; investigate fraud, security incidents or unlawful conduct; protect the rights or safety of customers, our business or others; or establish, exercise or defend legal claims. We evaluate requests in light of applicable law.
Information may be transferred in connection with a merger, financing, acquisition, restructuring, insolvency or sale of all or part of the business, subject to appropriate legal safeguards. A successor’s material changes to data practices may require notice or additional consent.
We may disclose information at your direction, with your valid consent or in another manner specifically explained when the information is collected. We may use genuinely aggregated or deidentified information for lawful purposes, with measures intended to prevent identification and without attempting reidentification except as legally permitted.
Where a law requires a legal basis, we process information as necessary to perform a contract or take requested precontractual steps, such as completing your subscription and delivering email downloads; comply with legal obligations, such as tax and financial-record requirements; or pursue legitimate interests, such as securing the site and responding to support, subject to applicable balancing requirements.
We rely on consent where required for particular marketing, cookies, sensitive information or other processing. Consent can be withdrawn through the relevant choice method or by contacting us, without affecting processing that was lawful before withdrawal.
The appropriate basis depends on the information, purpose and jurisdiction. We will not rely on a general statement of legitimate interest to bypass consent or other protections that applicable law specifically requires.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, taking account of the nature of the information, subscription duration, delivery and support needs, refund and dispute periods, legal obligations and security risks.
Order, payment-status, tax and accounting records may be kept after a subscription ends to meet recordkeeping obligations and address disputes. Cancellation and consent records may be kept to document your instructions. Marketing suppression records may be kept to honor an opt-out. Support records are retained according to their business and legal relevance.
Cookie and advertising-identifier retention varies by provider and browser settings. Deleting browser data is different from deleting transaction records held by us. When information is no longer needed, we take reasonable steps to delete, deidentify or securely restrict it, subject to backups and lawful retention requirements.
We use reasonable administrative, technical and organizational measures appropriate to the information and risks. No website, email system, internet transmission or storage method can be guaranteed completely secure. This policy is not a promise that an incident can never occur.
Protect your email account, device and payment credentials. Personalized download links can grant access to purchased resources; do not post them publicly or forward them to strangers. Verify the recipient address before sending a support request and be cautious with unsolicited messages asking for payment or passwords.
If you believe your information or order has been misused, contact support promptly. Where a security incident triggers legal notification obligations, we will provide notices as required. Do not send full card details or highly sensitive information to report an incident.
Depending on where you live and which laws apply, you may have rights to confirm processing, access information, obtain a portable copy, correct inaccuracies, delete information, withdraw consent, object to certain processing or restrict its use. You may also have rights to opt out of sale, sharing, targeted advertising or certain profiling.
Send a request to [email protected] with the subject “Privacy Request,” or contact us by phone or mail. State the right you want to exercise and information reasonably needed to locate your records. You do not have to create a new account to make a request.
We may verify identity or authority in a manner proportionate to the request and information involved. An authorized agent may be asked for proof of authorization, and direct verification may still be required where lawful. We will not request excessive identity documentation or charge a fee unless permitted by law.
We respond within the time required by the law that applies, may extend a deadline where legally allowed with notice, and explain a denial when required. Rights are not absolute: we may retain information for legal compliance, security, fraud prevention, completing requested transactions or defending claims.
Depending on applicable thresholds and exemptions, residents of states with comprehensive privacy laws may have the rights described above. Categories we may process include identifiers and contact details; customer-record and billing information; commercial transaction information; internet or electronic activity; approximate geolocation inferred from IP address; and correspondence. Fitness-related details may be present if voluntarily submitted to support.
Sources include you, your browser or device, checkout and payment providers, email and support systems, and analytics or advertising partners. Purposes and recipient categories are described throughout this policy. We do not require government identifiers, precise GPS location, biometric identifiers or health records for ordinary subscription delivery.
For California residents where the California Consumer Privacy Act applies, covered cross-context advertising disclosures may constitute sale or sharing. You may request information about applicable categories and recipients, opt out, and exercise access, deletion and correction rights. If sensitive personal information is used beyond permitted purposes, you may have an additional right to limit that use.
We will not unlawfully discriminate or retaliate for exercising a protected right. If your request is denied and applicable law provides an appeal, email support with “Privacy Appeal” and the original request details. We will explain the outcome within the applicable period and provide regulator-complaint information where required.
This section does not claim that every state law applies to ClearPath Commerce LLC regardless of statutory thresholds. Where a specific law applies, it controls over any inconsistent statement in this policy.
Your browser may let you block or delete cookies, limit third-party tracking or send privacy-preference signals such as Global Privacy Control. We will treat legally recognized opt-out signals as required by applicable law. Traditional Do Not Track signals do not have a uniform industry standard and may not receive the same treatment as a legally recognized opt-out signal.
Because advertising choices can be tied to a cookie, browser or device, you may need to repeat a choice when changing browsers or devices, clearing cookies or using private browsing. Blocking all cookies can affect checkout or other necessary functionality. It does not automatically cancel a subscription or erase past records.
Device advertising settings and individual advertising platforms may offer additional controls. Opting out of personalized ads does not necessarily remove all advertising; you may still see contextual or nonpersonalized ads. Email support if you need help understanding the choices applicable to your information.
Fitness Hub subscriptions and calculators are intended for adults aged eighteen or older. We do not knowingly collect personal information from children under thirteen through a child-directed service or knowingly market our subscription offers to children.
If you believe a child provided personal information, contact support with enough detail to help us identify it. We will investigate and take appropriate action, including deletion where required. Do not send additional sensitive information about the child unless we specifically need it for a lawful verification purpose.
Parents and guardians should supervise minors’ internet use. Our adult fitness and weight-management estimates are not suitable for evaluating a child’s growth, calorie needs or weight goals.
Fitness Hub is operated by a U.S. company and is primarily directed to a U.S. audience. Information may be processed in the United States and other locations where our service providers operate. Privacy laws in those places may differ from the laws of your home jurisdiction.
Where applicable law requires a transfer safeguard, such as contractual protections or another recognized legal mechanism, we will use the safeguard required for the transfer. Contact support to ask about safeguards relevant to your information.
If European, UK or other non-U.S. privacy rights apply to our processing, you may exercise applicable rights and complain to a competent supervisory authority. This policy does not claim that simply visiting a U.S. site waives mandatory protections.
Links, ads and payment services can take you to third-party environments governed by their own notices. Review them before submitting information. We are not responsible for an unrelated third party’s independent conduct, but remain responsible for our own legal obligations.
If you save a PDF in a third-party cloud service, use a third-party annotation app or print through another service, that provider’s handling of your file and notes is governed by its own practices. We do not receive those contents merely because you use our template.
Do not put other people’s private information into a document or support message unless you have a lawful reason and authority to share it. Our resources do not require uploading journal entries or exercise history to an advertising platform.
A request to delete information is not necessarily a request to cancel recurring billing, and a cancellation does not automatically require deletion of all transaction records. To avoid ambiguity, say expressly if you want both cancellation and deletion.
Contact [email protected] for cancellation or a first-purchase refund request. Our Terms provide a thirty-day first-purchase refund policy, and no physical return is needed. Current-cycle access generally continues through the end of the paid billing period when you cancel future renewals.
We may retain records of a cancellation, refund, payment or legal request where needed to meet obligations or protect your interests. We will explain relevant retention exceptions in response to a valid request where required.
We may update this policy when data practices, technologies, offers or legal requirements change. The version information on the page identifies the current policy. We will provide additional notice of material changes and obtain additional consent where required by law.
An update does not authorize a retroactive incompatible use of previously collected information without any legally required notice, choice or consent. Review the current policy when making a new purchase or choosing new services.
For privacy questions, access or deletion requests, advertising opt-outs or a complaint, contact ClearPath Commerce LLC. Email [email protected], telephone +1 (719) 839-3748, or write to 611 South DuPont Highway, Suite 102, Dover, DE 19901, United States.
Please describe the issue and the email address associated with your interaction. We will review the concern and respond as required by law. You may also complain to the relevant regulator or consumer-protection authority, and nothing in this policy restricts that right.
ClearPath Commerce LLC
611 South DuPont Highway, Suite 102, Dover, DE 19901, United States
Fitness Hub
ClearPath Commerce LLC
[email protected]
+1 (719) 839-3748
611 South DuPont Highway Suite 102, Dover, 19901, DE
Simple fitness guides. Practical plans. Printable tools to help you keep going.